MAR Garden – Privacy PolicyLast updated: 16 December 2025

MAR Garden is a sports and recreation brand owned and operated by Value Word Asset Advisory Services (“Company”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or book our turfs.

By using this website and submitting your information, you agree to the practices described here.

1. What Information We Collect

We may collect the following information when you browse the site, fill forms, or make a booking:

  • Contact details: name, mobile number, WhatsApp number, email address.
  • Booking details: date and time of slot, sport (box cricket/football), number of people, special requests.
  • Location information: city/area, and approximate location via IP address.
  • Payment information: transaction ID and status from our payment gateway (actual card/bank details are processed by Razorpay or other gateways, not stored on our servers).
  • Technical data: IP address, device type, browser, pages visited, cookies and similar tracking technologies.

We do not intentionally collect sensitive personal data (such as health, financial account numbers, biometrics, etc.). Please do not share such data through our forms.

2. Why We Collect Your Data (Purposes)

We use your personal data to:

  • Create and manage your turf bookings and reschedules.
  • Send booking confirmations, reminders, updates or cancellations via SMS, WhatsApp, email or phone.
  • Provide customer support and respond to your queries.
  • Manage payments, refunds and invoices.
  • Improve our website, pricing, and services through usage analytics.
  • Send occasional service‑related promotions or offers, where permitted by law (you can opt‑out at any time).
  • Comply with legal, tax, and regulatory obligations.

We process your data only for the purposes you consented to or where we have a legitimate legal basis under Indian law.

3. Consent & Your Rights

By filling any form or completing a booking, you consent to the collection and use of your data as described here.

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

  • Access your personal data we hold.
  • Correct or update inaccurate or incomplete data.
  • Withdraw consent for processing (this may affect our ability to provide services).
  • Request deletion/erasure of your personal data, subject to legal retention requirements.
  • Raise grievances or complaints regarding data handling.

To exercise these rights, email us at [your privacy/grievance email] with subject line “Data Request – MAR Garden”.

4. Data Sharing & Third Parties

We do not sell your personal data.

We may share limited data with:

  • Payment gateways (e.g., Razorpay) for processing secure online payments.
  • SMS / email / WhatsApp providers to send confirmations and alerts.
  • Analytics and hosting providers to operate and improve the website.
  • Government authorities or law‑enforcement, where required by law.

All such partners are required to use your data only for the specific services they provide to us and to apply reasonable security measures.

5. Data Security & Retention

  • We use HTTPS encryption, strong passwords, access controls, and reputable hosting to protect your data.
  • We retain personal data only for as long as necessary to provide services, comply with tax and accounting laws, handle disputes, and enforce our legal rights.
  • When data is no longer required, it is securely deleted or anonymised.

Despite our efforts, no method of transmission or storage is 100% secure. You use the website at your own risk and are advised not to share passwords or OTPs with anyone.

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Keep you logged in during a session.
  • Remember your preferences (e.g., selected sport or date).
  • Measure website traffic and performance.

You can control cookies via your browser settings. Disabling some cookies may affect site functionality.

Our website may contain links to third‑party sites (e.g., Google Maps, Instagram, payment gateways). These sites have their own privacy policies and we are not responsible for their content or data practices. Please review those policies before sharing any information.

8. Children’s Privacy

Our services are intended for adults (18+) who can enter into binding contracts. If you are a parent/guardian and believe a minor has provided personal data without consent, please contact us so we can remove it where appropriate.

9. Grievance Officer / Contact for Privacy

For any questions, concerns, or data‑related requests, please contact:

Grievance Officer – MAR Garden
Email: [your email]
Phone: [your phone]
Address: [full postal address, Aziznagar, Hyderabad, Telangana]

We will aim to respond within a reasonable time, as required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.